Warranty
All our products have been QC checked before leaving factories.
And we have one year limited warranty for all our pumps, lights, and two month limited warranty for our mist maker and humidifier products unless it is specified differently.
This warranty does not extend to damage of a product or part resulting from accident, misuse, alteration, neglect,
abuse, improper installation, or normal wear to the product(s).
This limited warranty does not cover any costs associated with the installation or removal
of products subject to warranty claims. Replacement liability is limited to our sole discretion of any part
or parts of the unit’s defective material or workmanship.
Note:
Mist makers are designed to use in regular clean tap water. Our warranty does not cover for mist makers that are used with other liquids or water which has added chemical, nutrient, scented oil or any kind other than clean city tap water.
FAQs &
Sales Condition
Contact us by
e-mail
or call
(626) 258-2928
(626) 258-2955
or send questions and
comments to:
MAINLAND MART CORP.
2535 Durfee Ave.
El Monte, CA 91732
U.S.A.
Holiday shipping schedule:
Our warehouse will close 10 days for the holidays from December 24th to January 2nd, orders received during these days will be shipped
in the first week of January.
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Fountain Accessories
Frequently Asked Questions:
Q. Do I have to pay any other service fees?
A. No, the price shown is all you pay including shipping, handling, and the merchandise
for shipping address within the United States.
Q. Can I pay my order by check or money order? and how?
A. Yes, just fill out your order form as requested, type in "will pay by check" on
the order form at "Additional comment:" section, and send your order online. Then make your check or money order in your order amount
payable to: MAINLAND MART CORP., mail it with a copy of your order to the address shown on the left column.
Q. How long will it take to receive the merchandise from time of an on-line order?
A. Normally, about 2 to 5 working days depending on your zip code.
Q. Is there a minimum dollar amount on an order?
A. No, there is no minimum dollar amount on an order, however there is minimum quantity for certain items,
you can see the minimum quauntity requirement if so.
Q. What if I do not like the merchandise that I received?
A. You need to contact us first within seven day after receiving the merchandise.
If it is the reason of quality problem or damaged during shipping, they will be fully refunded or
replaced. Otherwise there will be a 15% charge restocking fee for returned merchandise. Shipping fees
will not be refunded. There will be no returned merchandise after 30 days of the purchasing.
Q. How do I return a merchandise?
A. Contact us first for a RM number, and mark it on returning box then send back to our address. Return is not allowed if no RM number obtained.
Returning item must be in its original condition and packed well. There will be no refund or credit if item had been modified and changed in some way.
Q. What if the merchandise I ordered are out of stock?
A. We only put available items on the web site, but we had situation that many orders came
in for the same item at the same time, this made it out of stock temporarily. We will let you
know by e-mail if so.
Q. How do you deliver the purchased merchandise throughout the country?
A. We use U.S. post office service, UPS or Fedex shipping company for shipping address within the mainland United
States. We use U.S. post office service for area off the mainland United States, additional fee
may apply to these shipping address, we will let you know by e-mail. You may request to ship your order by express air mail,
additional fee will be added to your order.
Q. What is your Privacy Policy?
A. We do not sell, trade or give any of your infomation to other business or individual.
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