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FAQs
E-mail us at
mainlandmart@yahoo.com
or call
(626) 258-2928
(626) 258-2955
or send questions and
comments to:
MAINLAND MART CORP.
2535 Durfee Ave.
El Monte, CA 91732
U.S.A.
Holiday shipping schedule:
Our warehouse will close for the holidays from Christmas 12/24 to 1/2 new year, orders received during these days will be shipped
in the first week of January new year.
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Fiber Optic Christmas Tree, Angel, Santa...
Frequently Asked Questions:
Q. Do I have to pay any other service fees?
A. No, the price shown is all you pay including shipping, handling, and the merchandise
for shipping address within the United States.
Q. Can I pay my order by check or money order? and how?
A. Yes, just fill out your order form as requested, type in "will pay by check" on
the order form at "Additional comment:" section, check the box of "Money Order/Check" as well, and send your order online. Then make your check or money order with your order amount
payable to: Mainland Mart, write down our Comfirmation number on your check and mail it to the address shown on the left column.
Q. How long will it take to receive the merchandise from time of an on-line order?
A. Normally, abour 2 to 5 working days depending on your zip code.
Q. Is there a minimum dollar amount on an order?
A. No, there is no minimum dollar amount on an order, however there is minimum quantity for certain items,
you can see the minimum quauntity requirement if so.
Q. What if I do not like the merchandise that I received?
A. You need to contact us first within 7 days after receiving the merchandise.
If it is the reason of quality problem or damaged during shipping, they will be fully refunded or
replaced. Otherwise there is 15% restocking charge and shipping fees will not be refunded. No Christmas items will be refunded after Christmas Eve.
Q. What if the merchandise I ordered are out of stock?
A. We only put available items on the web site, but we had situation that many orders came
in for the same item at the same time, this made it out of stock temporarily. We will let you
know by e-mail if so.
Q. How do you deliver the purchased merchandise throughout the country?
A. We use U.S. post office service, UPS or Fedex shipping company for shipping address within the mainland United
States. We use U.S. post office service for area off the mainland United States, additional fee
may apply to these shipping address, we will let you know by e-mail. You may request to ship your order by express air mail,
additional fee will be added to your order.
Q. What is your Privacy Policy?
A. We do not sell, trade or give any of your infomation to other business or individual.
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