E-mail us at
mico@mainlandmart.com

or call
(626) 299-9138

or send questions and
comments to
MICO
1015 E. Las Tunas Dr. A1
San Gabriel, CA 91776
U.S.A.

Frequently Asked Questions:

Q. Do I have to pay any other service fees?
A. No, the price shown is all you pay including shipping, handling, and the merchandise for shipping address within the mainland United States.

Q. Can I pay my order by check or money order? and how?
A. Yes, just fill out your order form as requested, and type in "will pay by check" on the order form at "Additional comment:" section, then make your check or money order with your order amount payable to: MICO, and mail it with a copy of your order to the address shown on the left column.

Q. How long will it take to receive the merchandise from time of an on-line order?
A. Normally, it takes abour 3 to 5 working days after we confirm your order by e-mail.

Q. Is there a minimum dollar amount on an order?
A. No, there is no minimum dollar amount on an order, however there is minimum quantity for certain items, you can see the minimum quauntity requirement below the price.

Q. What if I do not like the merchandise that I received?
A. You need to contact us first within 30 days after receiving the merchandise. If it is the reason of quality problem or damaged during shipping, they will be fully refunded or replaced. Otherwise we will refund only the merchandise amount which is 85% of the total you paid. Shipping fees will not be refunded. No Christmas items will be refunded after Christmas Eve.

Q. What if the merchandise I ordered are out of stock?
A. We only put available items on the web site, but we had situation that many orders came in for the same item at the same time, this made it out of stock temporarily. We will let you know by e-mail under this case.

Q. How do you deliver the purchased merchandise throughout the country?
A. We use U.S. post office service, UPS or RPS shipping company for shipping address within the mainland United States. We use U.S. post office service for area off the mainland United States, additional fee may apply to these shipping address, we will let you know by e-mail.